Support and account deletion

Getting help

Email ozrkapp@gmail.com and tell us your iPhone model, iOS version, app version and what happened. Please do not email passwords or health details. Support is provided by OZRK LLC, PO Box 283, Greenland, AR 72737.

Delete your account in the app

1. Open OZRK Fit and sign in.
2. Go to Profile › Data & account.
3. Choose Delete account and data.
4. Enter your account password when asked, then type DELETE to confirm.

The app asks our server to remove your files from private storage and then delete your account; your cloud records are tied to the account and are deleted with it. Only after the server confirms does the app clear the data on that device and sign you out. This cannot be undone. Copies may remain for a limited time in backups and logs and at other providers, as described in the Privacy Policy. If the app says deletion is unavailable or fails, use the email option below. Accounts restricted for being under the minimum age can still delete the account from the app.

Data kept only on your device

Without an account, your data exists only on your iPhone. Use Profile › Data & account › Clear this device (shown when you are signed out), or delete the app. Apple Health data stays in Apple Health; remove the app’s access in Settings › Health › Data Access & Devices.

Delete your account by email

If you cannot open the app or in-app deletion does not work, email ozrkapp@gmail.com from the address registered to your account with the subject “Delete my OZRK Fit account”. We may ask you to confirm that you control that address, and we will tell you when the deletion has been completed. Copies in backups and logs, and copies held by other companies, are handled as described in the Privacy Policy.

Export your data

In the app, Profile › Data & account › Export my records shares a JSON file of your records through the iOS share sheet, and Analytics › Share these numbers shares a CSV.